Refund policy
RETURNS & REFUND POLICY
Returns
We want you to be satisfied with your purchase.
If you are not completely satisfied, you may request a return within 14 days of receiving your order.
To qualify for a return, products must:
- Be unused
- Be in original condition
- Include original packaging
- Include all accessories, manuals, and labels
- Be accompanied by proof of purchase
Non-Returnable Items
The following items may not be eligible for return:
- Special order products
- Personalised or customised items
- Consumable products
- Clearance or discontinued items
- Products specifically marked as non-returnable
Faulty or Damaged Products
Should you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
In accordance with the Consumer Protection Act, Outdoor Man may offer:
- Repair
- Replacement
- Store Credit
- Refund
depending on the nature of the issue.
Refund Processing
Approved refunds will be processed using the original payment method.
Refund processing may take between 7 and 14 business days after approval.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The product was supplied incorrectly
- The product is defective
- The product was damaged during delivery
Return Enquiries
For assistance with returns, please contact: